Security Policy

We protect your data.

All data is written to a world class cloud backend. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Whenever your data is in transit between you and us, everything is encrypted, and sent using HTTPS. Within our cloud infrastructure, data may be transferred between services unencrypted.

Files at rest are not encrypted.

Full redundancy for all major systems

Our backend is powered by world class cloud technologies with industry leading service level guarantees.

Data Access

We also audit internal data access. If a PretzelBox employee wrongly accesses customer data, they will face penalties ranging from termination to prosecution. Again, to our knowledge, this hasn’t happened.

We have processes and defenses in place to keep our streak of 0 data breaches going. But in the unfortunate circumstances someone malicious does successfully mount an attack, we will immediately notify all affected customers.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please contact